Question 1

Is the Zoho CRM integration available?

Accepted Answer

We're rolling out Zoho CRM Contact import to Sublime LMS organizations. Whether it's enabled for your plan and Zoho region depends on your account, so request a demo and we'll confirm. The interactive demo on this page is a simulation, not the live integration.

Question 2

Can Zoho CRM contacts be imported as learners?

Accepted Answer

Yes, that is what the integration is for. An admin selects contacts, maps CRM fields to learner fields, reviews validation and duplicates, and confirms. Each imported contact becomes a learner in your Sublime LMS organization.

Question 3

Does it import every contact automatically?

Accepted Answer

No. Nothing is imported until an admin selects the contacts and confirms the import. There is no scheduled or automatic sync of your whole CRM.

Question 4

How are duplicates handled?

Accepted Answer

Contacts are matched to existing learners by email. A match can update the existing learner or be skipped. Two selected contacts with the same email, or a match whose name differs, wait for an admin to decide before anything is imported.

Question 5

Does it sync training completion back to Zoho CRM?

Accepted Answer

No. Contact-to-learner import does not write anything back to Zoho CRM, and importing a learner does not enrol them in a course. You assign training in Sublime LMS as usual.

Question 6

Do I need a Zoho CRM account to try the demo?

Accepted Answer

No. The demo runs in your browser with a fictional CRM organization and fictional contacts. No sign-up or Zoho account is needed.

Question 7

Does the demo connect to a real Zoho CRM?

Accepted Answer

No. The authorization screen in the demo is a simulation. It shows no Zoho login, calls no Zoho API, creates no learners and stores nothing you click.

Question 8

How do I request a custom demo?

Accepted Answer

Choose Request a Personalized Demo anywhere on this page. We'll verify your work email with a one-time code and then book a time to walk through the integration with your own setup in mind. We never ask for CRM credentials.