Recovery Workflows

Help learners find their way back.

Detect stalled progress, understand what happened, prepare the right intervention, and give every learner a clear path back to completion.

View Recovery Workflow See Instructor View

Interactive product experience · No signup required.

AI Fundamentals · September 2026

Week 4/8

Noah Williams

Behind Pace
Noah32%
Cohort pace68%

Current signals

  • Last activity 4 days ago
  • Lesson 32% watched
  • Quiz not started
  • Assignment not started

Recommended next step

Resume lesson from 04:10

  1. Detect
  2. Understand
  3. Prioritize
  4. Intervene
  5. Return
  6. Catch Up
  7. Recover
  8. Continue

When learning momentum breaks, Sublime helps you rebuild it: What happened? Why does it matter? What should happen next? Did learning resume?

Momentum break

See where momentum stopped.

Noah worked through Weeks 1–3 normally. In Week 4 he started the lesson, stopped at 04:10, and hasn't returned.

Interactive demo try it here · Demo data invented figures · Concept demo not in the product yet · Production functionality in the product today

  1. Watch Understanding LLMs 32% · paused at 04:10
  2. Check Weekly Knowledge Check Not started
  3. Apply Evaluate an AI Response Not started
  4. Connect Week 4 Q&A Upcoming · Thursday 4 PM

Momentum timeline

  1. Monday 9:14 AMStarted Understanding Large Language Models
  2. Monday 9:19 AMPaused at 04:10 (32% watched)
  3. TuesdayNo learning activity
  4. WednesdayNo learning activity
  5. ThursdayNo learning activity
  6. FridayNeeds Attention surfaced to Alex

Why Noah needs attention

  • Required lesson incomplete
  • Weekly quiz not started
  • Assignment not started
  • No learning activity for four days

Observation

No learning activity for four days. Lesson paused at 04:10.

What Sublime recorded.

Interpretation

Noah may need support to get back into Week 4.

A possibility — not a diagnosis.

Recommendation

Consider asking Noah to resume the lesson before Thursday's Q&A.

Alex decides whether to act.

Sublime shows what happened. It doesn't claim to know why Noah stopped unless Noah or Alex says so.

Expected pace

Behind this week — not starting over.

Noah32%
Cohort pace68%
Week 4 target100%
Behind PaceNo risk score. Just progress against where the cohort is this week.

Progress context

  1. Week 1 What AI can and can't do Complete
  2. Week 2 Working with data Complete
  3. Week 3 Prompting well Complete
  4. Week 4 Understanding LLMs 32%

Noah finished three weeks on time. He needs Week 4, not a restart.

Instructor attention Interactive demo

Know who may need help before the course ends.

The learner sees a path back. The instructor sees where support may help.

AI FundamentalsSeptember CohortWeek 4Alex Morgan · Instructor
Preview state:

Suggested focus Concept demo

Noah Williams — No activity for four days and three Week 4 requirements incomplete.

  • Noah Williams32% · Inactive 4 days · lesson incomplete Needs Attention
  • Aisha Rahman74% · Assignment overdue Overdue
  • Lucas Ferreira82% · Quiz performance needs review · missed Week 4 Q&A Needs Attention
  • Priya Nair66% · Revision awaiting resubmission Revision Needed

Attention states are visible to instructors only — never to peers. Demo data

Choose Review on a learner to see what happened and what could help.

Learner return

A clear path back—not a wall of overdue work.

The first screen answers one question: what's the smallest useful next step?

AI Fundamentals · September Cohort · Week 4

Welcome back, Noah.

You're partway through Week 4. You don't need to start over.

Continue where you left off

Understanding Large Language Models

04:10 / 08:4532%

Week 4 Q&A tomorrow, 4 PM — bring your assignment questions.

Catch-Up Plan

Concept demo
  1. Resume Understanding LLMsFrom 04:105 min
  2. Complete the Weekly Knowledge Check5 questions4 min
  3. Review the Q&A agendaThursday 4 PM3 min
  4. Start the assignmentEvaluate an AI-Generated Response15 min

Estimated catch-up27 minutes

Ordered by required activities, dependencies, deadlines and useful live support. No genuine requirement is removed.

Recovery journey Interactive demo

Returning isn't the same as recovered.

Recovery may need a concept review, a retry or some feedback. Walk Noah through Week 4 and watch progress follow.

AI FundamentalsSeptember CohortWeek 4Noah Williams
  1. Lesson
  2. Quiz
  3. Assignment

Understanding Large Language Models

Why models sound confident
04:10 / 08:45
  • 00:00What an LLM is
  • 02:30Tokens and prediction
  • 04:10Why models sound confident
  • 06:20Model limitations
Instructor recovery update

Learner activity becomes instructor visibility.

Noah Williams

Behind Pace
Progress32%

Recent activity

  • Waiting for learner activity — walk Noah through the recovery journey above.

Recovery timeline

  1. SignalInactive 4 days
  2. Instructor actionFollow-up prepared
  3. Learner activityLesson resumed
  4. Progress32% → 72%
  5. Current statusOn Track

Recovery history Demo data

  1. Sep 22Signal detected
  2. Sep 22Instructor reviewed
  3. Sep 23Learning resumed
  4. Sep 23Back on track

What was observed, what action was taken and whether activity resumed — never a punitive learner record.

Status language

  • Needs Attention
  • Behind Pace
  • Recovery Started
  • Catching Up
  • On Track

Never: “Failure”, “Problem Learner”, “Low Performer”. Status always carries an icon and words, not colour alone.

Recovery scenarios Interactive demo

Different breaks need different paths back.

Noah Williams
No activity for four days · Week 4 lesson 32%

Interactive demo
  1. Resume lesson from 04:10
  2. Complete weekly check
  3. Start assignment
  4. Learning resumes
View Noah's Recovery

Recovery at every stage of learning

  1. WatchResume an incomplete lesson where it stopped
  2. CheckReview a weak concept, then retry
  3. ApplyResolve an overdue assignment or revision
  4. ConnectRecover a missed live interaction
  5. EarnComplete a remaining requirement or renewal
Cohort-aware recovery

Recovery happens in context.

Recommendations use where the cohort is and what support is coming up — without social pressure.

Noah
32%
Cohort
68%
Current cohort activity
Week 4 Assignment
Upcoming
Q&A tomorrow, 4 PM

Avoid: “Everyone is ahead of you.”

Prefer: “The cohort is working on the Week 4 assignment. Complete the lesson and weekly check first, so tomorrow's Q&A can help you with the assignment.”

Recovery · Instructor Workspace

Demo data
  • 4Need attention
  • 2Recovery started
  • 1Back on track this week
Primary attention
Noah Williams
Common barrier
Week 4 assignment

A focused view inside Instructor Workspace — not a separate analytics product. Explore Instructor Workspace →

Understand where momentum is breaking

Concept demo

Most learners are progressing normally. The Week 4 assignment currently has the highest number of incomplete required activities.

Current attention reasons Demo data

  • Assignment overdue4
  • Inactive 3+ days3
  • Quiz support2
  • Revision waiting1

Counts of what was observed — not a causal diagnosis.

Cohort recovery action

9 learners missed questions on Model Limitations

instead of nine individual messages

Recovery action hierarchy

  1. IndividualMessage Noah
  2. Small groupSupport learners with the same gap
  3. CohortAddress a common concept live
  4. ProgramReview a repeated structural bottleneck
Admin / L&D

Where do programs need support?

Program-level visibility, not which individual learner to message.

AI FundamentalsSeptember Cohort32 learnersDemo data
  • 24On Track
  • 4Recovery Active
  • 2Awaiting Instructor Review
  • 2Behind Pace

Assignment completion is the largest unfinished requirement. Four learners are receiving instructor attention.

Not shown to admins: private messages, instructor notes, assignment contents, individual inactivity history.

Week 4 recovery funnel

  1. Enrolled32
  2. Active this week30
  3. Lesson started28
  4. Lesson complete24
  5. Quiz complete22
  6. Assignment submitted18
  7. Week 4 complete16

Recovery opportunity: The assignment currently has the largest number of incomplete required activities.

We say this, not “Assignment is causing dropout.”

Learner self-recovery

Not every missed activity needs an instructor.

Mild cases can recover on their own when Sublime makes the way back obvious:

  • Resume where you stopped
  • Show what remains
  • Explain a missed concept
  • Create a catch-up plan
  • Show upcoming support

Escalation, only when needed

  1. 1Learner self-recoveryResume, see what remains, continue
  2. 2AI guidanceExplain a concept, suggest a catch-up plan
  3. 3Instructor attentionAlex reviews and follows up
  4. 4Program visibilityAdmin / L&D sees where programs need support

Conceptual levels. Not every missed activity escalates. Concept demo

Back after two days · AI Fundamentals Week 4

Welcome back, Maya.

You're almost finished with Week 4. Submitting the assignment by Friday completes the week.

  • Lesson
  • Weekly check
  • Assignment
Sublime Intelligence Concept demo

Ask about recovery. Get grounded answers.

Answers come from the product data you can already see, with the basis shown.

Sublime Intelligence is unavailable. Recovery context — signals, progress and history — is still available.

Every answer is

  • Grounded in visible product data
  • Explainable
  • Concise
  • Actionable
  • Reviewable
  • Privacy-aware
  • Role-appropriate

Never inferred

  • Laziness or motivation
  • Intelligence or ability
  • Emotional state
  • Personal circumstances
  • Likely dropout
  • Employee performance
Interventions

The right kind of nudge — chosen by a person.

  • In-App ReminderConcept demo
  • Instructor MessageProduction functionality
  • Email ReminderConcept demo
  • Catch-Up PlanConcept demo
  • Practice RecommendationConcept demo
  • Session RecommendationConcept demo
  • Manager NotificationConcept demo

Manager escalation

Concept demo

Not automatic, and not part of Noah's scenario. For an incomplete certification after a defined reminder window, an admin can prepare a manager notification — and review it before anything is sent.

Compliance & certification

Deadlines and renewals need a way back too.

Factual states only: Incomplete Due Soon Overdue Renewal Required — no motivational assumptions.

Security Awareness

Demo data

Required by Sep 30 · Maya Chen

Progress60%

Due Soon Deadline in 3 days

  1. Reminder
  2. Resume training
  3. Complete assessment
  4. Certificate issued

Infection Prevention & Control

Production functionality

Expires Jul 12, 2028 · renewal window opens Jun 12, 2028

  1. Expiry approaching
  2. Reminder
  3. Renewal pathway
  4. Required learning
  5. Assessment
  6. Renewed
View Renewal in Certificates
On the phone

Restarting should be one tap away.

Learners come back from a reminder, an email or a saved link. The first screen puts resume, catch-up plan, next step, upcoming support first.

AI Fundamentals · Week 4

Welcome back, Noah

Week 432%

Continue where you left off

Understanding LLMs

04:10 / 08:45

  • Catch-Up Plan · 27 min
  • Q&A tomorrow 4 PM

Recovery · AI Fundamentals

Needs Attention · 4

  • Noah · 32% · inactive 4 days
  • Aisha · assignment overdue

90-second walkthrough

Catch-up, resubmission and the certificate path.

Recorded inside Sublime LMS with a fictional academy: a learner catches up, resubmits returned work and completes the course to earn the certificate.

Transcript
  1. 0:00 Three ways back into a course in Sublime LMS: catch-up, resubmission and the certificate path. Recorded with a demo academy.
  2. 0:05 Tariq comes back to Food Safety Essentials. His next best action picks up at the lesson he skipped, and he marks it complete.
  3. 0:22 His assignment came back for resubmission. The notification carries the reviewer's feedback, so he knows exactly what to change.
  4. 0:32 He revises his kitchen safety check against the feedback and resubmits it as his second attempt.
  5. 0:50 The admin opens attempt 2, scores it 18 out of 20 and releases the grade with feedback.
  6. 1:04 With every requirement met, the course completes and the certificate lands in Tariq's Certificate Wallet.
  7. 1:24 Help every learner find their way back to completion.
Use cases

Wherever incomplete learning has a cost.

  • Supportivenot punitive
  • Specificnot generic
  • Actionablenot just diagnostic
  • Explainablenot opaque
  • Human-controllednot autonomous
  • Progress-orientednot engagement for its own sake
What's real in this demo?
What each part of the demo is
Shown on this pageWhat it is
Learner progress, lesson completion, quiz and assignment statusProduction functionality
At-risk learners with the reason (inactivity, behind pace) on the cohort rosterProduction functionality
Catch-up nudge from an instructorProduction functionality
Resume a lesson from where it stoppedProduction functionality
Certificate expiry and recertificationProduction functionality
Names, cohort figures, dates and counts on this pageDemo data
4-day inactivity threshold and the Needs Attention / Catching Up labelsConcept demo
Recovery queue filters and suggested focusConcept demo
Sublime Intelligence summary, recommendation and assistant answersConcept demo
Prepared follow-up with Edit / RegenerateConcept demo
Generated catch-up planConcept demo
Automated reminders, group interventions and manager escalationConcept demo
Recovery intelligence and attention-reason patternsConcept demo
Noah's recovery journey, quiz retry and assignment stepsInteractive demo
Predictive dropout or risk scores — Not shown and not builtConcept demo
Walkthrough video: real product screens with a fictional academy, plus labelled concept demosProduction functionality

Every name, learner and figure is synthetic demo data. Sublime helps teams identify stalled progress and create a clear recovery path; this page makes no claim about completion or dropout rates.

Don't wait until incomplete learning becomes lost momentum.

Sublime helps learners and instructors understand what happened, take the next useful action, and keep progress moving toward completion.

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